Lessons & Payments
Applies from Term 4, 2026 · Last updated: 14 October 2026
This page explains how lessons, cancellations and invoices work, so everything is clear from the start. If anything here doesn't suit your family, talk to us before your first lesson.
Your lessons
- Your first lesson is a free trial, with no obligation to continue.
- After that, lessons run each week at the same agreed day and time, with the same tutor wherever possible.
- Your tutor sends lesson notes after every lesson: what was covered, what went well, what still needs work, and the homework set.
- To move a lesson, send a request from your parent portal or contact Jet Set rather than your tutor, so we can update the schedule properly. Your original lesson stays booked until we confirm the new time.
Cancelling a lesson
- 24 hours' notice or more: no charge. Cancel through the parent portal, or message or email Jet Set.
- Less than 24 hours' notice, or nobody home when the tutor arrives: the lesson is charged in full. Your tutor has kept that time free and is often already on the way.
- Please cancel with Jet Set, not only with your tutor. If you've told your tutor, let us know as well so your invoice is right.
- If your tutor needs to cancel, you are not charged. We'll email you up to three make-up times to choose from (tap one and it's booked), or arrange another tutor.
Weekly invoices
- Invoices are issued weekly for the lessons in the previous week (Monday to Sunday).
- Payment is due by the date shown on the invoice. You can pay online using the link on the invoice or in your parent portal, or by bank transfer using the invoice number as the reference.
- If something on an invoice doesn't look right, reply to the invoice email and we'll fix it on the next one.
Checking in
After a lesson, your parent portal asks one quick question about how lessons are going, and we follow up if something isn't right. You can contact us any time with questions or concerns about your child's tutoring.
Contact us
Phone: 0451 082 270
Email: tutoring@jetsettutors.com.au