Privacy Policy

Last updated: 23 October 2026

Jet Set Tutors ("we", "us") provides one-to-one home tutoring in Sydney, Australia. This policy explains what personal information we collect through our website and services, how we use it, and the choices you have. We are committed to handling your information in line with the Australian Privacy Principles.

What we collect

• Contact details you give us, such as your name, phone number, email address and suburb.
• Enquiry details, such as your child's year level and the subjects you are interested in.
• Anything else you choose to share with us by phone, email, our contact options or the chat assistant on this website.
• If your family has lessons with us, the details we need to run them. See "Families with lessons" below.

The chat assistant

Our website includes an AI-powered chat assistant that answers questions and helps you book a free trial lesson. Please keep in mind:

• Messages you type are processed by our hosting provider (Netlify) and an AI provider (Anthropic) to generate replies. Anthropic does not use these conversations to train its AI models by default.
• If you share enquiry details in the chat, such as your name, contact number, year level and subject, these are sent to us by email so our team can contact you about lessons. This is the only information from the chat that we keep.
• The conversation itself is not stored by us. It exists only in your browser and disappears when you close or reload the page.
• The assistant is automated and may make mistakes. For anything important, please confirm with our team directly.

Families with lessons

When your child has lessons with Jet Set Tutors, we keep the information needed to run them, in our secure business system and your parent portal:

• Parent details: name, email, phone, home address and suburb, and your portal login.
• Student details: first and last name and year level.
• Lessons: dates, times, the tutor, cancellations and requests to move a lesson, and the lesson notes your tutor writes after each lesson (what was covered, what went well, what still needs work, and the homework).
• Invoices and payments. Online card payments are handled by Stripe; we do not see or keep your card number.
• Your answers to the quick "How are lessons going?" question in the portal, if you choose to answer it. Your tutor does not see these answers.

Your parent portal shows you only your own family's information. A tutor can see only the students assigned to them.

Maths check-ups

Some Maths students receive a short quiz (a "check-up") on a phone or computer, through a private link with no login. The questions are made by software and marked automatically; the questions and answers are not written by AI. We keep the student's answers, score, time taken and results by topic, against the student's name and family.

• We see everything, including each answer.
• A parent sees only their own child's score and the topics going well or worth practising.
• A tutor sees only the latest score and topics for their own students, not the questions or answers.
• A check-up shows what a student found easier or harder at one point in time. It does not predict or guarantee marks.

The "Try one question" page

Our "Try one question" page lets anyone try a sample Maths question with no sign-up. Your answer is not saved. We count visits and button taps as anonymous daily totals only. We use no cookies and keep no IDs, IP addresses or personal details for these counts, and nothing is counted if your browser sends a "Do Not Track" or "Global Privacy Control" signal.

Facebook and Instagram messages

If you send a message to the Jet Set Tutors Facebook Page or Instagram account, we receive your message, your public profile name and the details you choose to share. We use this only to reply to your enquiry and arrange tutoring. Messages are saved in our secure business system alongside other enquiries, and we do not use them for advertising or share them with third parties. Facebook and Instagram are operated by Meta, which handles messages under its own privacy policy.

Tutor applicants

If you apply for a tutoring role (for example through Indeed), we use the details in your application and your replies to assess your suitability, arrange interviews and, if you are hired, set you up with students. We keep them only as long as needed for recruitment and employment, or as required by law.

How we use your information

• To respond to your enquiry and arrange tutoring, including your free trial lesson.
• To match your child with a suitable tutor.
• To communicate with you about lessons, scheduling and billing.

We do not sell your personal information, and we do not use it for third-party advertising.

Who we share it with

We use a small number of service providers to run our website and business: Netlify (website and portal hosting), Supabase (our secure database for enquiries, families, lessons, invoices, quiz results and visit statistics), Stripe (online card payments), Resend and our other email providers (delivering enquiries, lesson notes and invoices), Meta (Facebook and Instagram messages) and Anthropic (AI processing for the chat assistant, and to help our team read enquiry emails and with administration). We may also send alerts about new enquiries to our team through email, spreadsheet and messaging tools. These providers process information on our behalf and under their own privacy safeguards. Beyond this, we only share information with the tutor assigned to your family, and where required by law.

The message form

If you send us a message using the form on our website, the details you enter (such as your name, phone number, email, suburb, your child's year level and subjects, and your message) are sent to our team and saved in our secure business system so we can reply and arrange lessons.

The new-family form

Before your free trial lesson, we may send you a private link to a short form. It asks for your name, phone number, email, home address and suburb, your child's name, year level, school and subjects, what they need help with, the times that suit you, and how you heard about us. After the trial, we may send the same link again so you can check your details and accept our lesson terms; we record the date you accepted and which version of the terms you accepted.

The form is saved in our secure business system, and the link works only for your family and expires after 60 days. We use the answers to arrange your lessons and match your child with a tutor, and we share them only with the tutor assigned to your family. Anything you tell us in the form is covered by the rest of this policy, including your right to see, correct or delete it.

Cookies and analytics

Apart from the Google ads measurement described below, this website does not set advertising or tracking cookies. To understand how people find and use our website, we keep simple visit statistics: the page viewed, the website that referred you (for example, Google or Facebook), whether you are on a phone or computer, your approximate city based on your connection, and whether you used the chat, the message form or the call and email links.

To count repeat visits, your browser stores a random ID that does not identify you. We do not store your IP address in these statistics and we do not share them with anyone. If your browser sends a "Do Not Track" or "Global Privacy Control" signal, no statistics are recorded. You can also clear the ID at any time by clearing your browser's site data.

If you arrive at this website by clicking one of our Google ads, we use Google's advertising tag to measure whether that click led to a message, an enquiry or a tap on our phone number. Only in that case, Google may set cookies in your browser and receive information such as the ad you clicked and the fact that you sent an enquiry or tapped the phone number. We do not send Google your name, phone number or what you wrote in the form, and we switch off ad personalisation for this tag. Visitors who do not arrive from a Google ad do not load this tag. It is also not loaded if your browser sends a "Do Not Track" or "Global Privacy Control" signal. You can manage Google's ad settings at adssettings.google.com.

Our hosting provider keeps standard technical logs (such as IP addresses) to run and secure the service.

Storage and security

Enquiry and family details are delivered to our business email and saved in our secure business system, protected by access controls. We keep regular backups of that system. Tutors and parents can see only the information described above. They are kept only as long as needed to manage your enquiry and any ongoing tutoring relationship, or as required by law.

Access, correction and deletion

You can ask us at any time to see the personal information we hold about you, correct it, or delete it. Email tutoring@jetsettutors.com.au and we will respond promptly.

Children's information

Enquiries should be made by a parent or guardian. We only collect information about students (such as name, year level, subjects, lesson notes and Maths check-up results) as provided by their parent or guardian, or created during lessons, for the purpose of arranging and delivering tutoring.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the date above.

Contact us

Jet Set Tutors, Sydney, Australia
Phone: 0451 082 270
Email: tutoring@jetsettutors.com.au